Terms & Conditions
Changes to your order
If you wish to change your order, please do so via the My Account area of the Senorganicflowers website. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production, no changes can be accepted.
For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.
Adverse weather conditions
During adverse weather conditions (such as heavy snow, ice, flooding or high winds), our delivery teams may not be able to delivery orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.
Flower availability and substitution
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team. Please note that foliage and sundries (including vases) may be substituted without notice.
If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.
Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:
a re-send on the next available delivery date, or
a full refund
Customer & Recipient Personal Information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
At the checkout, we ask for the following personal information:
Customer's email address
We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations, and delivery confirmations. We will also use the customer's email address in the event that we need to make substitutions. Please ensure that email addresses are accurate.
Recipient's full name and address
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.
Thank you for your order, and we hope your Senorganicflowers experience will be a pleasurable one.
Sen Organic Flowers Return Policy
Thank you for choosing Sen Organic Flowers. We stand by the quality of our sustainable floristry and are committed to ensuring your satisfaction. Below is our return policy:
Returns are accepted only if the flowers are damaged upon delivery.
To initiate a return, please contact us within 5 days of receipt with a detailed description and photo evidence of the damage.
Upon verification, we will arrange for a replacement bouquet or provide a refund.
Please note that we do not accept returns for vases.
For any further assistance or clarification, please reach out to us via the contact information provided on our website.
Remember to follow us on Instagram @senorganicflowers for the latest updates on our fresh flower selection!